New York Sports Clubs — 94th & Broadway (2024)

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(212)665-00...— show

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• Natan O.

  January 5, 2023, 10:51 pm

  I have been trying tocancel mymembership for almost amonth, due torelocation purposes, and noone will answer myemails orhelp mewhen Igo inand try tocancel. Completely unprofessional.

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  • Company's official reply

    January 6, 2023, 12:00 am

    Hi Natan,

    I just reviewed your account and itappears itwas cancelled on12/30/22. Therefore, there wasn't acharge for January. Ifyou are seeing something different, please contact usat HereToHelp@nysc.com.

    Thankyou,
    Gregg Holden

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• banjo b.

  November 20, 2022, 8:14 pm

  I nolonger enjoy working out atthis club. Here's along list ofthings that used tobe inthe club and are now missing from the new renovation:

  spin bikes, decent and adjustable upright bikes with good programs, stair climbers, anarm bike, lateral cross country machine, assisted pull-up machine, boxes for jumping and step-ups, floor mats for stretching (there are two small ones), balance pads, foam rollers, TRX station, and norowing machines upstairs.

  In addition: the layout isterrible

  . Upstairs machines are too close together, and downstairs has ahuge open space that can beutilized inother ways. The upstairs area with barbells iscramped.

  It's sad that ittook this much time and money todesign such aninadequate space.

  Shame onNYSC.

  … – show

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  • Company's official reply

    November 23, 2022, 12:02 am

    Hi banjo, Wewant tothank you for taking the time togive feedback about your recent experience. I'm very sorry wefailed tomeet your expectations. Wewould appreciate the opportunity todiscuss this with you further sowe can improve.

    HereToHelp@tsiclubs.com

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• Lia M.

  November 12, 2022, 8:00 am

  Totally disappointing renovation. They essentially created aweight pumping gym geared toward young guys. Noplace tostretch oruse lighter free weights ifyou’re elderly. The mats are gone, which, bytheway, was apopular part ofthe floor. The upstairs has aweight area that’s just arepeat ofthe downstairs!! Will have tofind anew gym after coming here 15years.

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  • Company's official reply

    November 2, 2022, 7:33 pm

    Hi Lia— thank you for your review and honest feedback onour 94thSt. location. Wesincerely apologize that our recently renovated location has taken away some key areas foryou, wewill besure toshare the feedback with the management team tosee ifany adjustments can bemade for you and our other guests and members! Inthe meantime, ifthere's any further feedback that you wish toshare, please contact usat HereToHelp@tsiclubs.com

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• Brendan H.

  November 11, 2022, 12:54 am

  Gym isOK overall, and staff are typically friendly. Leaving anunfriendly note here due tomy awful experience attempting tocancel mymembership corresponding with mymove from the area. Memberships are typically month tomonth, and you should beable tocancel within 7business days ofmonth end for your membership the next month tobe canceled (this isstated inmembership agreements). Iattempted tocall the gym tocancel mymembership, and the woman operating the phone was quite rude and acted like Iwas crazy tothink that Ican call the gym tocancel mymembership for identity verification purposes… Whatever, she told meto either mail aletter orgo into the gym inperson. Idecided togo into the gym 2weeks before monthend. When Iwent, the guy working the front desk was very confused that Ihad come inperson tocancel mymembership, informing methat Ishould beable tocancel online orover the phone with noproblem… Different information from different people, but whatever, the guy was friendly and scanned mykey card and canceled mymembership onhis computer. Apparently, when hedid this onthe computer, something didn't gothrough correctly, and the system didn't cancel mymembership. Assuch, Iwas charged for the next month. Iwas onand off the phone with the gym and exchanged several emails with management trying tofigure out how tofix this issue. The long and short ofit was that they agreed and provided mewith confirmation that mymembership was canceled asof the day that Iintended. What they proceeded toignore was myrequest torefund mefor the month that Iwas incorrectly charged, even though Iattempted tofollow upseveral times. Ifthey weren't able togive mea refund, Iwould've been much less annoyed ifthey could just say that… Instead, Iwas ignored. Resultingly, Idecided todispute the charge with mybank, sowe'll see ifthe NYSC treasury department will take issue with that… Terrible customer service, and Iwill never join another NYSC again. Customer service, your job isprovide aservice for customers, you should start doing thatjob.… – show

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  • Company's official reply

    November 16, 2022, 9:14 pm

    Hello Brendon,

    Thank you for your feedback. Wewill share the information with the operations team. Wehave trained our teams tomake this aseemless experience. Weare mot sure how the club team deviated from this directive.

    We appreciate you choosing NYSC asyour partner infitness.

    Thankyou,
    Gregg

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• Brandon G.

  November 5, 2022, 7:01 pm

  Answer your phones!

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  • Company's official reply

    November 8, 2022, 5:28 pm

    Hi Brandon— weappreciate your review. Please contact usat HereToHelp@tsiclubs.com and wewould behappy todirect you tothe correct resource.

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• Emily W.

  November 1, 2022, 7:53 pm

  Horrendous. They just got all new equipment and itworks just about aswell asthe treadmill mygrandmothers been saving since the80s.
  Management couldn’t solve aproblem iftheir lives depended onit & the typical response toa question isa disheartened shrug followed bya head scratch.

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  • Company's official reply

    November 2, 2022, 7:29 pm

    Hi Emily— weare really sorry tohear about your negative experience with our 94thSt. location and the recent remodeling ofthe facility. Wewould love tohear further feedback, ifyou wish toshare. Please contact usat HereToHelp@tsiclubs.com

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• Walter P.

  October 29, 2022, 10:35 pm

  All the good remodeling and nothings changed. Noplace toproperly stretch. Water fountain doesn’t work. Ijust went for aworkout at3PM onSaturday and there are notowels available Itold the front desk and hesaid hewas the only person available soI’d have towait.
  While they were remodeling wewere able touse the onW80th. Far superior management

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  • Company's official reply

    November 2, 2022, 7:12 pm

    Hi Walter— thank you for taking the time toreachout! Weappreciate your feedback and are sorry tohear that you are not completely thrilled with our remodel and restructure ofthe 94thSt. location. Ifthere's further feedback you wish toshare, we'd love tohearit. You can contact usat HereToHelp@tsiclubs.com.

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• sgoodluck

  October 24, 2022, 12:31 am

  Good setup. Steam room. Lockers. Weights. Most everything you’d need. Can’t complain

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  • Company's official reply

    October 25, 2022, 8:16 pm

    Hello Seth, thanks for choosing usand leaving such agreat review! It's great toknow that wewere able toprovide you with the highest levels ofservice. We'll besure toshare your experience with the rest ofour team members asinspiration! Welook forward toseeing you again soon.

    HereToHelp@tsiclubs.com

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• Snow -.

  October 22, 2022, 1:38 am

  Edit: Whoever redesigned the new layout ofthis gym has never worked out aday intheir life,lol. They put dumbbells upstairs and benches/racks downstairs… supersetting between abench/squat? NOPE NOW YAARENT!

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  • Company's official reply

    September 7, 2022, 1:35 am

    Snow-iwnl- weappreciate you taking the time toprovide a5star review ofour 94th and Broadway. Weare glad tohear you think it's agreatgym. Should you need anything please email usat HereToHelp@tsiclubs.com.

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• Ayelet B.

  October 14, 2022, 7:12 pm

  After putting mymembership onhold, Icontinued toget billed. Iconsistently asked tostop the billing and toget mymoney back and ittook amonth todoso. Then, when Iwas nolonger going tocome back toNYSC because Imoved, Icanceled mymembership and STILL got billed. Icalled and they told methat although there was anote inmy account that stated Icanceled the membership inAugust, ithad never been implemented and that there was nothing they could dosince itwas already September.On the phone, the representative admitted that they had anote inmy account tocancel the membership but they “forgot todo so” but now itwas too late toso anything soI was stuck paying forit. After fighting them onthis, they then proceeded totell methat the only way Icould cancel and get mymoney back was tocome inand talk tothe manager but Ihad MOVED (hence why Icanceled the membership) soI was not able tocomein. Since this was acorporate membership, Icontacted HRat mycompany and they were able tohaggle with NYSC toget memy money back. Not only will Inever goto this chain ofgyms again, but mycompany islikely dropping them due tothe lack ofprofessionalism and respect given tome and the company. Itis preposterous toacknowledge that you forgot tocancel mymembership but tosay that unfortunately the only path forward isfor metopay. And when Itold them Imoved they DID NOT CARE that itmeant Icould not come inand they acted like itwas myresponsibility totravel toanother state totalk tothem inperson and otherwise Iwas consenting for them todeduct the membership from mybank account each month. Iwholeheartedly refuse toever goto aTSI sports gym again and would NEVER allow afriend togo here. Asfor myemployer, they are considering droppingTSI, also, given the abhorrent treatment.
  UPDATE: Iwas given anemail below tocontact about the issue. Unsurprisingly, noone answered myemail. This company prides themselves onlack ofcommunication sothey can blame the customer and take the money. Iam only further convinced that cancelling mymembership toNSYC and getting myfriends tocancel their membership ornot join was agreat choice.… – show

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  • Company's official reply

    October 7, 2022, 12:20 am

    Hello— we’re disappointed byyour feedback. We’d appreciate the chance togo over your concerns and appropriate solutions soplease contact usat HereToHelp@tsiclubs.com. We’re confident that wecan turn your experience around, and welook forward togetting corrected.

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• Lisa S.

  October 8, 2022, 5:41 pm

  I joined this gym inFeb. byphone, the gym staff said mymonthly fee was $49with afree month starting. Iwas told this would bethe set fee until Iquit thegym. However, they charged me$78.36. When Iasked about the charge, the staff told methe contract said the fee was $74. Iliked this gym until this incident. Iwonder why this has happened and why they won't return mymoney.

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  • Company's official reply

    October 11, 2022, 7:35 pm

    Hi Lisa- Weapologize you have not had apositive experience with 94th and Broadway. Itappears there was confusion about your membership. When you joined, you were enrolled into our standard priced neighborhood membership (one club) for $74.99per month (plus applicable tax). There was acredit applied bya former club manager that discounted orpaid for multiple months ofyour membership. Wedo not sell oroffer the pricing of$45atthat location. Iknow our Regional Manager has been intouchand explained your billing. Ifyou can advise why the pricing was offered wecan look into this further. Atthis time our records onyour membership reflect the agreement offerings atpricing available when you joined. Weapologize for confusion and ifyou would like toprovide more detail, weare available atheretohelp@tsiclubs.com… – show

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• P C.

  October 8, 2022, 1:13 am

  give meback mymoney

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  • Company's official reply

    October 10, 2022, 9:38 pm

    PC, sorry you are having anegative experience. Without any other information wecannot advise onthe status orvalidity ofa refund. Ifyou would like additional help you can reach usat HereToHelp@tsiclubs.com.

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• Jake H.

  September 19, 2022, 2:58 am

  Gym was only partially operational asthey are inthe middle ofa massive remodel due tobe completed Oct 14th. Until then, one isbetter off hitting their 73rd street location.

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  • Company's official reply

    September 20, 2022, 6:48 pm

    HelloJ, Weappreciate the time you took toleave usfeedback. We're very sorry tohear you had adisappointing experience. Weappreciate your feedback and support and hope you'll consider coming back inthe future.

    HereToHelp@tsiclubs.com

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• Benjamin R.

  August 31, 2022, 1:37 am

  Seriously. Using Gym pass, walked inand walkedout. Wayyyy tosmall

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  • Company's official reply

    September 1, 2022, 3:32 am

    Hi Benjamin, thank you for your honest feedback. Our goal isto deliver agreat experience and wemissed the mark. Wewould appreciate another chance toearn your business. Please let usknow ifthere's anything wecando.

    HereToHelp@tsiclubs.com

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• Logan D.

  August 29, 2022, 4:45 pm

  I referred abrand new member who Itrain tojoin afew months afterme. She received the $47rate (had never been amember), Iexplained we'd both leave ifI don't get the same rate, they assured methis change would happen, for 2months Ireminded the front desk and emailed management because “they forgot”, “corporate pushed back”, “manager wasn't intoday”. Then they paused mymembership for 2months tomake upfor their error. Now it's back at~$75, the “new manager” doesn't have the abilityto honor what I've been told for 4months, and the gym isstill adump, weights are usually left lying onthe floor, floor never get cleaned, whatever touches the floor issmudged black, half the barbells leave rust stains. You would think they'd learn how toclean seeing all the Blink gyms are capable ofit and only charge $30.… – show

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• José L.

  August 11, 2022, 12:12 am

  These gym isspacious covering the ground floor and asecond floor. The entire space just underwent arenovation with the installation ofnew cardio equipment and the renovation ofthe saunas and locker room facilities.
  You don't need tobring your own lock anymore aseach locker has apassword protected mechanism that allows you tolock your belongings every time.

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  • Company's official reply

    August 12, 2022, 2:35 am

    Hello José, Thanks for the great review! Hearing that your experience went well really makes ourday. Wehope tocontinue exceeding your expectations with great service. Thanks again and welook forward toseeing you again soon.

    Thanks again,
    HereToHelp@tsiclubs.com

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• Paras T.

  August 6, 2022, 7:00 am

  They charged mea monthly$ 30extra. The front desk people accepted the mistake but never returned the amount even after asking multiple times. People sitting atthe front desk are not helpful atall and the gym overall isnot well maintained.

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  • Company's official reply

    August 9, 2022, 6:26 pm

    Hi Paras, weappreciate the time you took toleave usfeedback. Allow meto apologize onbehalf ofour team. Wehope you will consider visiting usagain sowe can turn your experience around.

    HereToHelp@tsiclubs.com

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• Hung L.

  August 1, 2022, 8:14 pm

  Decentgym. Wasn’t packed. Seems old and worn. Small variety ofweights and equipment needs anupdate. Sauna and steam room doesn’t work. Come dowhat you need toand get out nothing much tooffer. Speed bag deflated this place needs aserious upgrade. For the money it’s this location not worth itsign upfor pf

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  • Company's official reply

    August 3, 2022, 5:41 pm

    Hung, Thank you for your feedback. Wesincerely apologize for the frustration you experienced atour location. Customer happiness isimportant tous and wehope you will give usanother chance inthe future.

    All the best,
    HereToHelp@tsiclubs.com

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• Eric K.

  August 1, 2022, 1:43 am

  I went there first time today. Ilike itover there and comfortable. iwent tolocker everything looksnew. it's next tostarbuck, sitting area outside and subway station.

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• AKIRRA O.

  July 25, 2022, 8:59 pm

  THE PEOPLE HERE ARE AMAZING, SUCH ASTHE FITNESS MANAGER AND PERSONAL TRAINER MIKE, AND THE FRONT DESK REPRESENTATIVE, ALL GOOD PEOPLE,THANK YOU FOR YOUR HELP AND OPPORTUNITY TOWORK OUT HERE....
  THIS CLUB ISIN AGREAT LOCATION, HAS ACOUPLE NOT MUCH PER SAY EATERIES INTHE AREA,THEY ARE LOCATED ONE BLOCK AWAY FROM THE 96STREET TRAIN STATION,1, 2AND 3TRAINS ARE HERE.... GREAT NATURAL LIGHT ONTHE THIRD FLOOR, BATHROOM IMMACULATE, FREE WEIGHTS ARE LOCATED INTHE SUB LEVEL, ABIT SNUG, BUT DEPENDING ONTHE TIME YOU COME ITWONT BETO MUCH OFA PROBLEM....
  GYM ISUNDER RENOVATION, SOSOME SMALL ISSUES ARE BEING DELT WITH, CLEANLINESS, GOOD, PEOPLE GOOD, SPACE ORBREATHING ROOM, PROBLEM, BUT DEPENDING ONWHAT YOU ARE LOOKING FOR THIS MIGHT BEA GOOD LOOK FORYOU, THEY HAVE THE BASIC NEEDS APERSON MIGHT LOOK FOR INAGYM, SODONT BESHY GIVE ITATRY…… – show

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  • Company's official reply

    July 27, 2022, 9:49 pm

    Hello Akirra, thank you for taking the time toleave your honest feedback for our 94thSt. location. Ifyou wish toshare further information with uson how wecan dobetter, please email usat HereToHelp@tsiclubs.com.

    Thanks again,
    HereToHelp Team

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Average rating- 3.1based on108 reviews and198 ratings