Posting Details
Posting Details
Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the bestuniversities on the East Coast? Want to put your toes in the sandafter a day of work? The University of North Carolina Wilmingtonoffers a wonderfully vibrant university community along with abeautiful location just miles from the beach.
Employees of UNCW are provided a comprehensive benefits package aswell as other programs, resources, policies, and practices thathelp to support a work/life balance. Our programs have beendesigned to provide a variety of choices to best fit your needs andthe needs of your family. Full time employees are eligible fordental, vision and health insurance plans. Health insurance benefitplans eligibility begins on the first of the month following dateof hire. Retirement plan contributions begin on the eligibilitydate following election and include employer contributions foreither a defined contribution or a defined benefit plan. Optionaldisability plans are also available.
Full time employees are also eligible for the tuition waiverprogram which covers the cost of tuition and fees for up to three(3) undergraduate or graduate courses per academic year at UNCW orany other university within the UNC System. In addition, UNCWcovers the cost of tuition and fees for one UNCW course each summersession.
As a full time employee, UNCW also offers a free membership to theCampus Recreation Center, free vaccine and booster shots offered oncampus, meditation and yoga sessions, voluntary supplementalinsurance coverages, pretax flexible spending accounts, 12 paidholidays, 24 hours of paid community service leave time, paidvacation and sick leave accrual and family medical leave after 12months of continuous service.
We also offer an abundance of training and development programsthrough our Dare toLearn Academy ,and the employeeassistance program , many of which are offered free ofcharge.
Recruitment Range
$58,576 - $63,987
Vacancy Number
S02441
Position Title
Tech Support Analyst
Working Title
Technical Classroom Support Analyst
Competency Level
Journey
Home Department
IET Networking and AV - 55200
Primary Purpose of Organizational Unit
The Department of Integrated Educational Technologies supports theacademic mission of the university by providing technical supportfor classrooms, labs, and other university-owned computer systems.Specifically, this department: Responds to classroom computingemergencies to keep downtime to a minimum. Maintains and upgradesCTAP (Classroom Technology Assistance Plan) classroom equipment.Supports DE Networking technologies and provides Special Eventservices (lighting, sound, and video).
College
Chief Information Officer - 55000 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastaluniversity, is dedicated to the integration of teaching, mentoring,research and service. Widely acknowledged for its world-classfaculty and staff and continuously recognized at a national levelfor scholarly excellence and affordability, UNCW offers a powerfulacademic experience that stimulates creative inquiry and criticalthinking and a community rich in diversity, inclusion and globalperspectives.
A public institution with nearly 18,000 students, UNCW offers afull range of baccalaureate- and graduate-level programs, as wellas doctoral degrees in educational leadership, marine biology,nursing practice and psychology; and many distance learningoptions, including clinical research, an accelerated RN-to- BSNprogram, an Executive M.B.A. program structured for workingprofessionals, and the nation’s only bachelor’s degree programfocused on coastal engineering.
The university’s efforts to advance research and scholarlyactivities have earned UNCW the elevated designation of “DoctoralUniversities: High Research Activity” institution (R2 University)by the Carnegie Classification of Institutions of HigherEducation.
UNCW has been part of the University of North Carolina System since1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
- Provide support for university-owned technology hardware andsoftware
- Resolves routine and advanced client hardware problems,including but not limited to: Macs and PCs, scaler/switchers, LCDprojectors, hand-held devices, and network connections
- Correct software issues for clients in classroomenvironments
- Perform routine and advanced diagnostics and maintenance ofclassroom technologies
- Setup/Install new hardware and software in classrooms
- Configure and/or code AV control systems
- Design simple AV systems and solutions
- Install/upgrade AV equipment in classrooms and conferencerooms
- Set up and configure peripheral devices
- Investigate, assess, and implement new technologies andsolutions
Minimum Education and Experience Requirements
Graduation from a two-year technical college with a major in anInformation Technology field and one year in the informationtechnology field related to the position’s role; or graduation froma four-year college or university and one year experience in theinformation technology field related to the position’s role; orgraduation from a four-year college or university with a major inan Information Technology area. Related information technologyexperience may be substituted year for year for the requirededucation.
Preferred education, professional skills and experience
- Three (3) years or more of experience in the AV profession orrelated field
- One (1) year or more of experience in higher education
- Experience troubleshooting both PC and Apple hardware and/orsoftware
- Experience utilizing collaboration software and services suchas Zoom, Teams, WebEx, Google Hangouts, etc.
- Hold AVIXA CTS, CTS -I, and/or CTS -D certification(s)
- Experience with Extron, such as holding certifications and/orworking with their switcher/scalers, control systems, etc.
- Experience as Extron or Crestron certified programmer
- Experience with Biamp DSP configuration and/or hold Biampcertifications.
- Hold Dante Level 1, 2, and/or three certification(s)
- Understanding of network basics and principles
- Experience in managing devices and/or systems on anenterprise-level network
- Experience with AVoIP
- Demonstrated communication skills, both verbal and written
- Demonstrated delivery of customer-focused service
Required Certifications or licensure
N/A
FTE
1.0 (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday, flexibility required
Work Hours
8 AM - 5 PM, flexibility required
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Position Number
1985
Job Posting Date
06/11/2024
Posting Close Date
06/25/2024
Number of Openings
Multi-Positions
Special Notes to Applicants
PLEASE NOTE : This posting will close at 11:59PM (Eastern time) onthe posted closing date. To receive full consideration, please besure you have fully completed the entire application, including the‘Work History’ section before you apply for this position.Applications must be submitted through the online applicationsystem to be considered.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW ), ourculture reflects our values of inclusion, diversity, globalization,ethics and integrity and innovation and we are committed toproviding equality of educational and employment opportunity forall persons without regard to race, sex (such as gender, genderidentity, marital status, childbirth, and pregnancy), age, color,national origin (including ethnicity), religion, disability, sexualorientation, political affiliation, veteran status, militaryservice member status, genetic information, or relationship toother university constituents – except where sex, age, or abilityrepresent bona fide educational or occupational qualifications orwhere marital status is a statutorily established eligibilitycriterion for State funded employee benefit programs. UNCW believesthat embracing the unique contributions of our faculty, staff andstudents is critical to our success and paramount in beingrecognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offenderbackground checks. Some vacancies also require credit or motorvehicle checks. UNC Wilmington participates in E-Verify. Federallaw requires all employers to verify the identity and employmenteligibility of all persons hired to work in the UnitedStates.
External Link to Posting
https://jobs.uncw.edu/postings/32440
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How did you learn of this opportunity with UNCW? (2024)
- UNCW Website
- UNCW LinkedIn Page
- UNCW X Account (formerly Twitter)
- UNCW Employee Referral
- UNCW Instagram Account (UNCW_jobs)
- UNCW Job Alert
- Chronical of Higher Education
- Diverse Issues in Higher Education
- Glassdoor
- Higher Ed Jobs
- Hispanic Outlook
- Indeed
- Inside Higher Ed
- North Carolina Job Network
- Women in Higher Education
- Craigslist
- Career Events/Job Fairs
- Billboards/Marquee
- Other
- If you selected 'Other' to the question above, please explainhow you found out about this opportunity. Enter N/A if notapplicable.
(Open Ended Question)
